Every call from your call center, evaluated by AI
Automated transcription and scoring for every call — delivered as a managed service, with no per-token AI costs.
Enterprise Capabilities
Powerful tools designed to turn every customer interaction into actionable insights without compromising privacy.
Automatic Call Capture
Connects to your HoduPBX system to capture every inbound and outbound call automatically. Additional PBX integrations are in development.
Local Transcription
State-of-the-art speech-to-text models — your audio is never sent to third-party AI providers.
Intelligent Scoring
Customizable AI rubrics to evaluate compliance, empathy, and sales effectiveness instantly.
Agent Evaluation
Automated performance reviews for every team member based on objective AI analysis.
Smart Alerts
Real-time notifications for keyword triggers or sentiment drops in critical calls.
Zoho CRM Integration
Automatically push call summaries, transcription links, and scores directly into your Zoho CRM lead and contact records.
How it Works
A streamlined workflow to transform your call center into an intelligence engine.
1. Connect
Integrate your phone system locally via API or bridge.
2. Transcribe
AI converts audio to text automatically, in Spanish and English.
3. Evaluate
Automatic scoring based on your specific KPIs and standards.
4. Improve
Drive training and quality based on hard data insights.
Absolute Privacy
Your customer data is never shared with third-party AI providers. We run local Large Language Models (LLMs) in a secure environment, so sensitive conversations stay private.
- verified_user Encrypted Connections (TLS)
- dns On-Premise Available on Request
- no_transfer Zero Third-Party Data Transfer
Privacy by Design
We don't share your data with third-party AI providers — supporting your GDPR and data-protection obligations. On-premise deployment is available on request.
Built by RutaCloud
RutaCloud CX is a product of RutaCloud — a Miami-based software development and marketing company specialized in travel. We help travel and service businesses grow through technology, AI, and results-driven marketing.
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Travel Specialists
Experience the future of Quality Assurance
See how RutaCloud CX can save your team hundreds of hours and provide 100% coverage of your calls. Schedule a personalized walkthrough.
Personalized Demo
A 30-minute session tailored to your call center scale.
ROI Assessment
We'll show you exactly how much you'll save on token costs.